Call Center Associate

About the Role

• Entry-level outbound sales role responsible for engaging Canada-based customers.
• Promoting telecom products/services and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records (calls, conversions, follow-ups).
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while maximizing revenue.

Requirements & Tech Stack

• Strong communication with a neutral/clear English accent.
• Sales mindset with persuasive ability.
• Active listening and customer empathy.
• Resilience and ability to handle rejection.
• Basic system/CRM handling.

Qualifications

• Graduate (flexible based on communication skills).
• 1–2 years of experience (freshers welcome; BPO/sales preferred).

Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)

Working Hours: 10 hours per shift (including breaks)

Work Mode: 100% Work from Office

Transportation: Company-provided pick-up and drop facility (for night shifts)