Customer Support Executive[]

About the Role

Mindenious is an innovative educational technology platform that connects classroom learning with real-world industry requirements. The company focuses on helping students build practical skills and gain exposure through internships, personalized career guidance, and mentorship. Mindenious designs its offerings to support learners in navigating evolving professional paths and making informed career decisions. By emphasizing both academic growth and applied knowledge, the platform aims to help students not only learn, but thrive in their chosen fields.

The Customer Support Executive role at Mindenious is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Handle incoming queries from students, partners, and other users via phone, email, chat, and support tickets, ensuring timely and accurate responses.
• Troubleshoot user issues on the platform.
• Guide users through features and processes.
• Escalate complex technical or account-related problems to the appropriate internal teams.
• Document interactions and maintain up-to-date records in the support system.
• Contribute to FAQs and support resources to improve self-service options.
• Gather user feedback and identify recurring issues.
• Collaborate with product, operations, and mentorship teams to improve the overall user experience.

Qualifications

• Strong customer service and relationship management skills, with the ability to handle queries patiently and professionally.
• Effective verbal and written communication skills to support users across phone, email, and chat channels.
• Problem-solving and analytical skills to troubleshoot platform issues and provide clear, practical solutions.
• Technical aptitude and comfort working with web-based platforms, CRMs, and support ticketing tools.
• Organizational and time-management skills to manage multiple inquiries and maintain accurate records.
• Relevant experience in customer support, helpdesk, or user success roles, ideally in ed-tech or SaaS environments, is beneficial.
• A bachelor’s degree in any discipline, or equivalent practical experience in customer-facing roles, is preferred.
• Ability to work collaboratively with cross-functional teams and a genuine interest in education, student development, and technology is beneficial.