Technical Support & Training Content Developer

About the Role

Samarth eGov is seeking detail-oriented and motivated freshers or interns for its Technical Support & Training Content Development Team. This role involves understanding Samarth applications, documenting their functionalities and workflows, and developing structured training content for user onboarding, capacity building, and technical support readiness. You will collaborate with Application/module owners, developers, and the training team to transform application knowledge into clear, practical, and standardized learning resources delivered via the Learning Management System (LMS).

Key Responsibilities

• Application Research and Knowledge Gathering
• Participate in application walkthroughs and knowledge-transfer sessions.
• Understand application features, user roles, navigation, workflows, and operational procedures.
• Maintain structured notes and clarify functional queries.
• Training Content Development
• Prepare chapter-wise learning material, step-by-step user guides, and Standard Operating Procedures (SOPs).
• Capture and annotate screenshots.
• Develop content using approved templates, ensuring accuracy, clarity, consistency, and ease of understanding.
• Workflow Documentation
• Document end-to-end workflows for assigned applications.
• Identify important user actions, dependencies, common errors, and frequently asked questions.
• Update documentation based on application changes and feedback.
• Instructional Video Support
• Prepare video scripts and storyboards for application demonstrations.
• Record application walkthroughs and demonstrations, where required.
• Coordinate with the Video Editor for alignment with documentation and learning objectives.
• Assessment Development
• Create application-specific assessment questions (multiple-choice, scenario-based, workflow-oriented).
• Verify questions accurately reflect training material and assess practical understanding.
• LMS Course Development
• Upload and organize approved content, screenshots, videos, and assessments on the LMS.
• Structure lessons and chapters according to the prescribed course framework.
• Test course navigation, content accessibility, and assessment functionality.
• Quality Assurance and Coordination
• Incorporate feedback from module owners, developers, and reviewers.
• Maintain version control and update content for application changes.
• Track assigned tasks, progress, pending clarifications, and submission deadlines.

Key Result Areas (KRAs)

• Application Knowledge: Develop a functional understanding of assigned applications and their workflows.
• Learning Content Development: Deliver accurate, structured, and easy-to-follow documentation using approved templates.
• Workflow Documentation: Produce complete workflow documents covering key user journeys and operational steps.
• Video and Assessment Support: Contribute scripts, demonstrations, and assessment questions for assigned courses.
• LMS Implementation: Build and organize application-level courses in accordance with LMS standards.
• Quality and Accuracy: Ensure deliverables are reviewed, consistent, and aligned with actual application behavior.
• Timely Delivery: Meet agreed milestones and maintain updated progress trackers.

Educational Qualifications

• A Bachelor's degree in Computer Applications, Computer Science, Information Technology, or a related discipline is preferred.
• Final-year students and candidates pursuing relevant degrees may be considered for internship positions.
• Candidates from other academic backgrounds may be considered if they demonstrate strong communication, documentation, and technical aptitude.

Requirements & Tech Stack

• Communication: Good written and verbal communication skills.
• Documentation: Strong writing, grammar, proofreading, and information-organization skills.
• Learning Ability: Willingness to learn new applications, business processes, and technical concepts.
• Analytical Thinking: Ability to understand workflows, identify dependencies, and organize information logically.
• Attention to Detail: Accuracy in screenshots, instructions, application terminology, and assessment questions.
• Digital Proficiency: Working knowledge of MS Word or Google Docs, PowerPoint or Google Slides, spreadsheets, and screen-capture tools.
• Technical Aptitude: Basic understanding of web applications, browsers, forms, user roles, and software workflows.
• Teamwork: Ability to coordinate with team members and incorporate feedback constructively.

Preferred Skills

• Familiarity with any Learning Management System (LMS).
• Basic experience with screen recording, video scripting, or tutorial creation.
• Experience preparing user manuals, academic documentation, presentations, or instructional material.
• Basic understanding of web technologies, databases, or software applications.

Performance Evaluation

Performance will be evaluated based on:

• Quality, accuracy, and completeness of assigned training content.
• Ability to understand and document application workflows independently.
• Adherence to agreed timelines and course development standards.
• Effectiveness in incorporating stakeholder feedback.
• Accuracy of LMS course configuration and assessment material.
• Contribution to building a consistent and reusable training knowledge repository.

Expected Outcomes

The selected candidate is expected to develop the capability to independently document assigned applications, prepare complete training modules, configure LMS courses, and contribute to a technically informed support workforce.

Professional Competencies

Demonstrate professionalism, accountability, willingness to learn, respect for review processes, and ability to work in a structured, deadline-driven environment. Maintain confidentiality and follow organizational guidelines.