Shift Supervisor

About the Role

The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Key Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Requirements & Tech Stack

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership
• Supervision
• Influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Qualifications

• Preferred: Experience as a retail manager or supervisor

Education

• High School Diploma Or Equivalent (Preferred But Not Required)

Note: The Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.