Senior Customer Service Representative
Target
Bengaluru, Karnataka, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service76%of 142 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
- Customer Service Advisor / Sr. Customer Support
- International Voice Process (Non Banking / Non-Technical)
Key Responsibilities
- Handle customer queries from customers through calls majorly or other support channels if required.
- Assist with issues related to E-com orders, order placing, cancellations, refunds, order status.
- Understand the customer's problem by asking appropriate probing questions.
- Provide accurate resolutions using available knowledge bases, tools, and procedures.
- Handle customer complaints with patience, empathy, and professionalism.
- Investigate issues and escalate cases when required.
- Communicate clearly and maintain a positive customer experience.
- Document every interaction accurately in the relevant systems.
Qualifications
- Undergrad & Graduates
- Freshers & Experienced both
- Willingness to work in rotational shifts (including night shifts)
- Excellent English communication, both verbal and written.
- Strong listening and comprehension skills.
- Good problem-solving and decision-making ability.
- Customer-focused and empathetic attitude.
- Basic computer and internet skills.