Computer Engineer Intern

About the Role

TechSyncSystems is seeking a Computer Engineering Intern to help clients resolve software and technology issues. You’ll serve as an initial point of contact for clients, understand their technical concerns, assist with troubleshooting, and coordinate with our IT and software teams to resolve problems. This paid internship provides hands-on experience supporting business technology while building technical and client communication skills with guidance from experienced team members.

Key Responsibilities

• Serve as a point of contact for client questions and technical support requests.
• Troubleshoot software applications, computers, peripherals, and basic network connectivity issues.
• Create and maintain support tickets, document troubleshooting steps, and keep clients informed of progress.
• Assist with software installation, configuration, testing, and updates.
• Work with the software development team to reproduce issues, test fixes, and communicate client feedback.
• Escalate complex problems to the appropriate team members and follow up through resolution.
• Help clients understand and use their software and technology effectively.
• Assist with technology projects and system improvements under team guidance.
• Follow company procedures to protect client information and systems.

Qualifications

• Currently pursuing a degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Basic understanding of computer systems, operating systems, software applications, and networking.
• Strong communication, organization, and problem-solving skills.
• A patient, professional approach to helping clients with different levels of technical knowledge.
• Willingness to learn new tools, ask questions, and collaborate with a team.
• Coursework or personal projects involving programming, computer hardware, or troubleshooting are a plus.