Support Associate
Connectd
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceHelp deskTroubleshooting
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service41%Troubleshooting36%Help desk20%of 98 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
Connectd is a people-first platform connecting startups and scaleups with experienced fractional executives, strategic advisors, and directors, using AI-powered insights and smart matching.
The Customer Support Associate will be the first point of contact for customers, managing main customer inboxes to help them get the most out of the platform/programme and ensuring they feel heard and well looked after. This role involves being the voice of the customer, spotting trends, and helping to improve the customer experience.
The role is fully remote and open to candidates based in India. Working hours will be from 2:30 PM to 10:30 PM IST to overlap with the UK-based team.
Key Responsibilities
- Managing main customer inboxes, ensuring helpful replies within 24 hours.
- Answering customer questions about the platform, Transition to Portfolio and Full Membership programmes, and Connectd.
- Diagnosing and guiding customers through fixes for basic platform issues.
- Escalating serious or sensitive issues to Customer team leadership.
- Tracking recurring themes in customer feedback and reporting them to leadership.
- Collaborating with the wider Customer team, contributing in meetings, and replying to colleagues within 24 hours.
- Supporting the team with projects and administration.
Requirements & Tech Stack
- Experience in a customer support, helpdesk, or similar support role, ideally at a tech or platform-based company.
- Excellent written skills (clarity, tone, and professionalism).
- Strong active listening skills and genuine empathy for customers.
- Confidence with technical support: troubleshooting basic platform issues and using ticketing or helpdesk tools.
- Understanding of confidentiality, safeguarding principles, and handling sensitive information.
- Strong organisation and attention to detail.
- Ability to juggle multiple queries and priorities.
- Self-motivation and reliability when working remotely.
- Comfort in a fast-paced environment.
- Ability to learn new systems quickly.
- Nice to have: an interest in startups, scaleups, or leadership and executive careers.