Customer Technical Support Associate (Hardware)
RMV Workforce LLP
Gurugram, Haryana, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Diploma
- Must know
- TroubleshootingCustomer service
- Nice to have
- Help deskNetworking
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Troubleshooting13%Help desk8%Networking1%of 149 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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Jaipur
About the Role
A full-time, on-site position focused on handling customer queries and issues related to hardware products. The role involves diagnosing technical problems and providing step-by-step resolutions.
Key Responsibilities
- Handle customer queries and issues related to hardware products.
- Diagnose technical problems.
- Provide step-by-step resolutions.
- Log and track support tickets.
- Troubleshoot hardware malfunctions.
- Coordinate with internal technical teams for complex cases.
- Ensure timely follow-up with customers.
- Maintain clear documentation of issues and solutions.
- Educate customers on product usage and best practices.
- Work toward high customer satisfaction levels.
Requirements & Tech Stack
- Hardware troubleshooting, installation, and maintenance is beneficial.
- Ability to work on-site in Jaipur.
- Ability to manage multiple support cases.
- Ability to remain calm under pressure is preferred.
- Familiarity with ticketing systems.
- Familiarity with basic networking concepts.
- Familiarity with hardware diagnostic tools is a plus.
Qualifications
- Strong Customer Support and Customer Satisfaction skills.
- Excellent Communication and Interpersonal Skills.
- Solid Analytical Skills.
- A diploma or degree in electronics, computer science, IT, or a related technical field is an advantage.