Telecaller Executive Lead Qualification & Inside Sales

About the Role

• Lead Qualification & Inside Sales for Shipra Logistics.

Key Responsibilities

• Lead Management & Outbound Calling
• Handle marketing-generated leads from digital campaigns, website enquiries, and other marketing sources.
• Work on Shipra's in-house customer database to identify potential business opportunities.
• Make outbound calls to D2C brands, e-commerce sellers, online retailers, and marketplace sellers.
• Conduct regular follow-ups with interested prospects.
• Lead Qualification & Requirement Understanding
• Understand the customer's business model, product category, and sales channels.
• Identify monthly shipment volumes and existing courier partners.
• Understand current shipping rates, COD requirements, weight slabs, and logistics challenges.
• Identify decision-makers and assess the customer's business potential.
• Categorize prospects into Hot, Warm, and Cold leads.
• Product Demo & Sales Meeting Conversion
• Explain Shipra's courier aggregation platform and its business benefits.
• Generate interest among prospects to explore Shipra's logistics solutions.
• Convince qualified customers to attend a product panel demonstration.
• Schedule demos with the Sales Team and ensure decision-makers attend.
• Share complete customer requirements and lead information with the Sales Team.
• Courier Rate Discussion & Commercial Readiness
• Collect existing courier rates and commercial expectations from prospects.
• Understand requirements related to forward shipping, RTO, COD, and additional courier charges.
• Identify customers interested in courier rate comparison and commercial negotiations.
• Coordinate with the Sales Team to facilitate pricing discussions and onboarding opportunities.
• CRM & Reporting
• Maintain accurate customer information, call records, and follow-up schedules.
• Update lead status in CRM or Excel.
• Track daily calling activities, qualified leads, and demo conversions.
• Achieve assigned daily, weekly, and monthly performance targets.

Requirements & Tech Stack

• Prior experience in courier aggregation, courier services, logistics, or e-commerce shipping industry is mandatory.
• 1-3 years of experience in Telecalling, Inside Sales, Lead Generation, or B2B Sales.
• Understanding of courier aggregation business models and shipping operations.
• Basic knowledge of courier pricing, COD, RTO, weight slabs, and shipment volumes.
• Excellent communication and customer-convincing skills.
• Experience handling inbound enquiries and outbound calling.
• Ability to qualify business leads and schedule product demonstrations.
• Basic knowledge of MS Excel, Google Sheets, and CRM tools.
• Good Hindi and basic English communication skills.

Qualifications

• 12th Pass / Graduate in any discipline.
• Candidates with relevant logistics industry experience will be preferred.