Underwriting Associate Operations Account Specialist

About the Role

Travelers is seeking an Associate Operations Account Specialist (AOAS) to learn and grow in a supportive environment within the Financial Institutions - Property and Casualty sector. This role contributes to achieving business goals and objectives with comprehensive mentorship and training.

Key Responsibilities

• Successfully complete applicable market new hire training and certification.
• Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.
• Build and maintain strong working relationships with teammates, business partners and agents.
• Learn standardized workflows and state compliance guidelines to understand business processes.
• Analyze multiple sources of information to make sound decisions.
• Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
• Execute service level commitments and deliver quality products in a timely manner.
• Perform other duties as assigned.

Requirements & Tech Stack

• Proficient in standard business software, such as Microsoft Office or equivalent.
• Analytical thinking and judgment to analyze and compare information.
• Time and desk management skills to organize and manage multiple priorities.
• Effective verbal, written, and listening communication skills.
• Ability to deliver service excellence to internal and external partners to ensure a positive experience.
• Collaboration skills to work effectively in team situations.

Qualifications

• High School Diploma or GED.
• Working knowledge of standard business software, such as Microsoft Office or equivalent.