CSA
Firstsource
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office17%Customer service16%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services, specializing in helping customers reimagine business processes for increased efficiency, deeper insights, and superior outcomes.
Job Title
Customer Support Associate – International Voice
Key Responsibilities
- Revert on calls to customers on a variety of issues.
- Update and process information accurately into the system(s).
- Resolve customer problems in a timely manner.
- Take ownership and deliver on customer commitments.
- Liaise with others within the process if a customer query cannot be resolved at the first point of contact.
- Provide fast, friendly, and effective service with accurate and personal solutions.
Requirements & Tech Stack
- Computer literate: proficient with Outlook, Word, and Internet Explorer.
- Typing skills: must meet process-specific cutoffs.
- Verbal and written English communication.
Qualifications
- Minimum SSC (10th) passed.
- Fresher / Experienced with minimum 1 year of experience in a BPO or related industry.
- Professional and courteous mannerisms.
- Ability to liaise with customers at all levels.
- Ability to handle and resolve complex customer calls.
- Demonstrates corporate values: REACCH (Risk-Taking, Execution Excellence, Agility, Customer First, Credibility, Humaneness).