Customer care Associate
BrightCHAMPS
Bengaluru South, Karnataka, India0–2 yrs3m agovia LinkedIn
Posted 15 Nov 2026, 23:41 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- REST APIsStakeholder managementCustomer serviceHelp deskCRMMicrosoft Office
- Nice to have
- Operations
- Work
- On-site in Bengaluru South
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Help desk6%REST APIs1%Stakeholder management1%of 147 similar fresher jobs posted in India this week
- Listed
- 15 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The Associate – Customer Care (ROW Market) is a full-time, on-site role based in Bengaluru South. This role involves handling customer inquiries and resolving issues across various channels, ensuring a positive and consistent experience for parents, learners, and partners in Rest-of-World markets.
Key Responsibilities
- Manage support tickets.
- Respond to customer queries.
- Provide timely updates to customers.
- Escalate complex concerns to the appropriate teams.
- Track and document customer interactions.
- Gather customer feedback.
- Collaborate with internal stakeholders to improve processes and customer satisfaction.
- Maintain service standards.
- Meet performance metrics.
- Support new initiatives that enhance overall customer care operations.
Requirements & Tech Stack
- Customer Service and Customer Support skills.
- Customer Satisfaction focus.
- Analytical Skills.
- Strong Communication skills, both written and verbal.
- Ability to work on-site in Bengaluru South.
- Comfort with CRM tools, ticketing systems, and basic MS Office or Google Workspace applications.
Qualifications
- Bachelor’s degree or equivalent professional experience in a relevant field such as business, communications, or customer relations.
- Prior experience in customer care, contact center operations, or edtech/education domains is an advantage.