Service Sales Executive

About the Role

• Designation: Executive – Service Sales - Junior Executive
• Department: Service & Maintenance Portfolio
• Reports to: Manager – Service Sales

Key Responsibilities

• Achieve service sales targets for service contracts, maintenance, modernization, and repairs.
• Assist in executing strategies to expand the service business within the assigned area.
• Maintain regular contact with assigned existing clients to support retention and satisfaction.
• Log customer queries, concerns, and complaints, and escalate them to the right team for timely resolution.
• Learn customer needs through site surveys and meetings, and share inputs to align service offerings.
• Prepare service quotations and proposals under the guidance of the Manager – Service Sales.
• Participate in contract discussions and negotiations alongside senior team members.
• Check that proposals follow customer requirements and company pricing policies before submission.
• Maintain the CRM and sales trackers.
• Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.
• Follow up on contract performance, payment collections, and renewal due dates for assigned customers.
• Complete the company's training program on elevator systems, service products, and sales processes.

Requirements & Tech Stack

• Domain Skills (Expected at joining)
• Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
• Interest in sales, customer interaction, and building technologies.
• Technical Competencies
• Good verbal and written communication skills for customer and internal interactions.
• Working knowledge of MS Excel, Word, and PowerPoint; willingness to learn CRM tools.
• Ability to prepare simple presentations and quotations.
• Basic problem-solving ability to understand customer issues and route them correctly.
• Ability to work in a team and coordinate with sales, operations, and technical staff.
• Ability to manage daily tasks, follow-ups, and deadlines in an organized way.
• Soft Skills
• Eagerness to learn, coachability, and a positive attitude.
• Customer-first mindset and a professional, courteous approach.
• Clear communication, including the ability to explain technical points in simple terms.
• Basic analytical and reasoning ability.
• Self-motivation, discipline, and willingness to travel for customer and site visits.
• Ability to adapt in a fast-paced environment and respond to changing priorities.
• Good organizational and time-management skills.

Qualifications

• B.E. / B.Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
• An MBA in Sales / Marketing with an engineering background is an added advantage.
• Language Proficiency: English, Telugu are mandatory.