On-Ground Operations Associate

About the Role

The On-Ground Operations Associate is a full-time, on-site role based in the Kolkata metropolitan area. This role involves coordinating and executing on-ground data collection activities at client locations.

Key Responsibilities

• Coordinate and execute on-ground data collection activities at client locations such as factories, laboratories, offices, and residential settings.
• Ensure adherence to project specifications and quality standards.
• Manage contributor scheduling.
• Support camera setup and basic troubleshooting.
• Oversee consent and documentation procedures.
• Maintain accurate records of daily operations.
• Liaise with clients, local partners, and internal teams to provide status updates.
• Resolve operational issues.
• Ensure timely data delivery.
• Maintain consistent presence at collection sites.
• Be responsive to changing field conditions.
• Focus on safety, compliance, and professional communication with all stakeholders.

Requirements & Tech Stack

• Comfortable using mobile devices and basic hardware.
• Ability to follow technical instructions.
• Ability to troubleshoot simple equipment issues.

Qualifications

• Strong Communication and Customer Service skills for interacting with contributors, clients, and internal teams.
• Experience in on-ground operations, field coordination, or logistics, preferably in technology, manufacturing, or data collection contexts.
• Reliability and attention to detail.
• Ability to work independently on-site within the Kolkata metropolitan area.
• A bachelor’s degree or equivalent practical experience in operations, logistics, or a related field is preferred.
• Fluency in English and local languages is beneficial.
• Willingness to travel within the region as required.