Quote to Cash Professional

About the Role

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

Your Role And Responsibilities

As a Quote to Cash Professional: PMA - Contract Management Advisor, you will support a portfolio of contracts to achieve organizational targets and goals. You will drive continuous improvement and develop, enhance, and execute contract management processes using approved standard worldwide systems and tools.

Primary Responsibilities

• Manage Contract Administration: Implement and oversee the governance for a new contract based on IBM Processes and contract requirements, ensuring compliance with the terms and conditions of the client contract.
• Drive Continuous Improvement: Develop, enhance, and execute contract management processes using approved standard worldwide systems and tools, and apply process improvement techniques to optimize contract management activities.
• Support Client Relationships: Develop client relationships, understand client environments, and utilize project management techniques to ensure effective contract performance reporting and issue resolution.
• Ensure Contract Compliance: Understand and ensure compliance with the terms and conditions of the client contract, and advise regarding IBM audit and control procedures and business controls.
• Collaborate with Stakeholders: Manage stakeholder relationships, navigate complex environments, and implement problem-solving techniques to resolve conflicts and lead influencer decision-making.

Requirements & Tech Stack

Required Technical and Professional Expertise

• Contract Management Expertise: Exposure to contract management processes, including contract start-up and termination, audit readiness, and contract compliance, with the ability to develop, enhance, and execute these processes using approved standard worldwide systems and tools.
• Business Process Management: Experience working with business process management, including process improvement techniques, to optimize contract management activities and ensure effective measurement procedures are in place.
• Contract Systems and Tools: Exposure to contract systems and tools, including CMPA Strategic Initiatives/tools, billing assembly preparation, and contract deliverables/risks/issues tracking, with the ability to utilize these tools to support contract management activities.
• Legal Document Understanding: Basic understanding of legal documents, including terms and conditions, with the ability to apply this knowledge to ensure compliance with client contracts and advise regarding IBM audit and control procedures.
• Financial Tools and Applications: Experience working with financial tools and applications, including project management techniques, to ensure effective contract performance reporting and issue resolution.

Preferred Technical and Professional Experience

• Agile Methodology Knowledge: Exposure to Agile principles and methodologies, with the ability to operate effectively in a Squad and utilize Agile principles to provide support.
• Complex Environment Navigation: Experience working in complex environments, with the ability to navigate and use sense-making to implement problem-solving techniques.
• Data Analysis Skills: Exposure to analytical and computational thinking, with the ability to utilize data to inform decision-making and manage items to closure.

Qualifications

• Bachelor's Degree