New York Store Operations Associate

About the Role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.

Key Responsibilities

• Customer Service:
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent self-storage units, sell store merchandise, manage the leasing process, accept payments utilizing our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Property Maintenance:
• Perform daily walks of the property, clean units and store grounds, open and close storage doors (up to 50 lbs.).
• Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and neat decluttered office space).

Requirements & Tech Stack

• Customer Service experience
• Property Maintenance skills
• Point-of-Sale System (POS)
• MS Office products

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills.
• Ability to work Saturdays and Sundays.
• Must be able to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.

Compensation

$19.00 - $21.00 per hour depending on experience plus bonus opportunities.