Analyst
eClerx
Pune Division, Maharashtra, India0–3 yrs11m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- OperationsLead generationCustomer serviceTroubleshootingStakeholder managementExcel
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Operations19%Customer service9%Lead generation6%Troubleshooting6%of 100 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
An Analyst – International Voice role within Customer Operations – Voice process. This role involves taking Outbound/Inbound calls from overseas customers and solving their queries.
Key Responsibilities
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
Requirements & Tech Stack
- Good verbal communication skills
- Strong communication skills
- Ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns
- Ability to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels
- Ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus
- Good internet connectivity at home
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
- Basic knowledge of Excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills