Resident Maintenance Technician

About the Role

As a Resident Maintenance Technician, you will provide first-class maintenance support to customers on the operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the customer’s location. This role requires industrial Electrical/Mechanical expertise to maximize equipment utilization and efficiency.

Key Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance.
• Respond to emergency calls.
• Be safety conscious and promote successful task completion.
• Provide first-class response to customers, aiming for a first-time right policy.
• Provide emergency breakdown and specialist maintenance support.
• Handle setup and calibration of precision automation equipment.
• Build strong working relationships with customers and their operational agents.
• Achieve performance standards in output, speed of response, quality of repair, and workmanship.
• Train customer’s maintenance team as required.
• Provide expertise in the installation of conveyor and precision automation equipment.
• Maintain quality of service through effective customer communication.
• Ensure reports are well written and legible.
• Execute site quality, safety, and statutory procedures.
• Participate in regular meetings to discuss activities and progress.
• Provide specialist maintenance service support to the customer’s installed system.
• Log all spare parts usage issues promptly with the Knapp Spare Parts team.
• Ensure proper care and maintenance of tooling and equipment.
• Provide flexibility and optimal use of skills and capabilities.
• Ensure all time sheets and documents are accurate and legible for bi-weekly submission.
• Perform mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing.
• Work against timeframes to complete reactive repairs.
• Interact with on-site management, providing updates and addressing concerns professionally.
• Demonstrate hands-on ownership of issues for quick resolution.
• Appreciate health & safety considerations and perform risk assessments.
• Read assembly drawings and follow set-up instructions, assembly drawings, and checklists.
• Operate hand tools and assemble parts onto equipment.
• Possess strong attention to detail and exceptional follow-up skills.
• Demonstrate excellent communication and customer service skills.
• Perform all other duties as assigned.

Requirements & Tech Stack

• 0-3 years direct experience preferred.
• 0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems.
• Experience utilizing 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred).
• 0-3 years experience in equipment maintenance, modifications, and design preferred.
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery, highly automated and robotic equipment, and control systems.
• Strong communication skills both written and verbal.
• Excellent customer service skills.
• Strong problem-solving capabilities.
• Process-oriented mentality.
• Hands-on experience and a team player committed to improving processes.
• Experience in reducing costs through processes and efficiencies.
• Computer literate with basic Microsoft Office skills.
• Willingness to learn and adapt to changing role requirements.
• Appreciation of cultural diversity.

Qualifications

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation, or related, or equivalent combination of education, training, and experience.
• Authorization to work in the U.S.
• Passport or ability to obtain a passport.
• Travel required up to 10%.
• Weekends and overtime as required by work.

Preferred Qualifications

• Bilingual (English/Spanish) and/or (English/German) preferred but not required.
• Network equipment interfaces, a plus.

Working Conditions and Environment

• Physical requirements may include: sitting, squatting, walking for long distances, reaching out to arm’s length, reaching over-head, climbing ladders, working at heights, lifting up to 100 pounds, and reading.
• Professional etiquette is required at all times.