Digital & AI Experience Intern

About the Role

This is a 10-week paid internship program (June 1 - August 6) for undergraduate students with an anticipated graduation in 2028, offering real workplace learning and growth opportunities. The position requires an onsite work schedule, with the expectation of being in the office four (4) days per week during core onsite days (Monday-Thursday). This schedule is subject to change.

Key Responsibilities

• Partner with Operations teams to identify business problems and opportunities for AI-assisted solutions.
• Conduct stakeholder and user discovery to understand needs, workflows, and pain points.
• Develop and validate clear problem statements before recommending solutions.
• Build, test, and refine AI-assisted tools using approved internal platforms.
• Gather user feedback and iterate solutions based on real-world use.
• Track solution adoption and identify opportunities for improvement.
• Create simple user guides and transition completed solutions to designated business owners.
• Use sound judgment to challenge requests when the proposed solution does not address the underlying problem.
• Participate in Digital & AI Experience team standups, planning, and working sessions.
• Prepare and present an end-of-summer summary of solutions delivered, adoption, outcomes, and lessons learned.
• Perform all other duties as assigned.

Requirements & Tech Stack

• Currently pursuing a bachelor’s degree with anticipated graduation in 2028.
• Strong written and verbal communication skills, with the ability to ask thoughtful questions and clearly summarize information.
• Demonstrated problem-solving and analytical skills.
• Ability to work collaboratively with individuals across different teams and functions.
• Curiosity and learning agility, with an interest in emerging technology and how it can improve the way people work.
• Ability to organize work, manage multiple priorities, and follow through on commitments.
• Comfortable receiving feedback, testing new ideas, and adjusting approach based on what is learned.
• Leverage approved AI tools, where appropriate, to improve efficiency, quality, and impact.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for accuracy, quality, fairness, and integrity of work products.
• Use AI responsibly and in accordance with company policies.

Preferred Qualifications

• Coursework or experience in business, technology, information systems, data analytics, computer science, product management, operations, or a related field.
• Exposure to generative AI tools, prompt development, low-code/no-code tools, or digital product development.
• Experience conducting research, gathering user feedback, or working on team-based projects.
• Experience presenting findings or recommendations to a group.
• Interest in user experience, process improvement, or solving business problems through technology.

Program Highlights

• 10-week paid internship (June 1 - August 6) with formal orientation and onboarding.
• Networking opportunities with peers and leaders.
• Cross-Departmental group project focused on an enterprise-wide solution presented at a company-wide event.
• Presentation skills coaching sessions.
• Learning opportunities throughout the program.
• Access to mentors (former program participants).

Hourly Pay Range

$19 - $28 USD