d'Lite Barista

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency. The role requires embodying company core values and maintaining the highest standards in guest experience, service, and environment. The Barista reports directly to the Shift Leader [SL] and General Manager [GM].

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production.
• Continuously test drink products for taste, appearance, and consistency.
• Clean and maintain the barista station and equipment regularly.
• Possess superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about menu items.
• Support the Front of House team by greeting customers, guiding them through the menu, and processing orders efficiently.
• Complete primary and secondary responsibilities, as well as daily duties.
• Maintain a calm demeanor during high-volume periods.
• Field inside, drive-thru, and phone orders.
• Operate a Point of Sale system [POS].
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance.
• Adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts of 4 to 8 hours.

Requirements & Tech Stack

• Must be 18+ years of age.
• High school graduate.
• Must be able to fluently speak and write in the English language.
• Must maintain professional dress, speech, and behavior.
• Must be able to work weekends.
• Must have reliable transportation.
• Successful completion of General Team Member Training Certification.
• Successful completion of Barista Training Certification.
• Ability to learn and maintain knowledge of company products and procedures.

Qualifications

• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.