Apprentice, IT Support

About Amber

Amber is a leading global student accommodation platform, helping students find and book accommodation across international destinations. We leverage technology to simplify the student housing experience and make finding accommodation seamless for students worldwide.

About the Role

We are looking for a tech-savvy and detail-oriented IT Support Apprentice who is passionate about technology and enjoys troubleshooting technical problems. As an apprentice, you will work closely with the IT team to provide day-to-day technical support to employees, troubleshoot hardware and software issues, manage IT assets and support internal IT operations. This one-year apprenticeship will provide hands-on exposure to corporate IT infrastructure, technical support, networking, device management and IT operations, helping you build a strong foundation for a career in IT.

Key Responsibilities

• Provide first-level technical support for hardware, software and connectivity-related issues.
• Troubleshoot laptops, desktops, monitors, printers and other IT peripherals.
• Assist with Windows and macOS troubleshooting and resolve basic software and application-related issues.
• Support employees with login issues, password resets, email configuration and basic access-related queries.
• Manage IT support requests, maintain ticket records and ensure timely resolution or escalation of issues.
• Set up, configure and deploy laptops and other IT equipment for new employees.
• Assist with employee onboarding and offboarding, including IT asset allocation, collection and access deactivation.
• Maintain accurate records of IT assets, laptop assignments, repairs and inventory.
• Conduct periodic physical asset verification and inventory checks.
• Coordinate with IT vendors and service providers for hardware repairs, replacements and maintenance.
• Assist in troubleshooting basic Wi-Fi, LAN, VPN and internet connectivity issues.
• Support the installation, configuration and maintenance of approved software and applications.
• Assist in identifying and resolving basic system and network-related issues.
• Ensure IT equipment and systems are functioning smoothly.
• Maintain IT documentation, support trackers and troubleshooting records.
• Follow company IT policies, information security guidelines and data protection practices.
• Assist with basic IT security activities and ensure the safe handling of company devices and information.
• Support the IT team with day-to-day operational and technical requirements.

Requirements & Qualifications

• Pursuing or recently completed a degree/diploma in Computer Science, Information Technology, Computer Engineering or a related field.
• Freshers are welcome to apply. Candidates with up to 1 year of relevant experience may also be considered.
• Basic understanding of computer hardware, operating systems and troubleshooting.
• Familiarity with Windows and macOS environments.
• Understanding of networking fundamentals such as IP addresses, DNS, DHCP, Wi-Fi and LAN.
• Basic knowledge of software installation, system configuration and hardware troubleshooting.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to take ownership, prioritise tasks and work independently as well as in a team.
• Enthusiasm to learn new technologies and work in a fast-paced environment.

Good to Have:

• Basic knowledge of Microsoft 365 or Google Workspace.
• Familiarity with IT helpdesk or ticketing systems.
• Basic understanding of Active Directory or Microsoft Entra ID.
• Familiarity with IT asset management and endpoint management tools.
• Understanding of cybersecurity fundamentals and IT security best practices.

What You Will Gain

• One year of structured, hands-on learning in a corporate IT environment.
• Practical exposure to IT helpdesk, hardware, networking and device management.
• Opportunity to work alongside experienced IT professionals.
• Understanding of enterprise IT infrastructure, employee onboarding and IT operations.
• Development of technical troubleshooting, communication and problem-solving skills.
• A strong foundation for a future career in IT Support, System Administration or IT Infrastructure.