RESOLUTION COORDINATOR, CONTACT CENTER
Walmart Global Tech India
Chennai, Tamil Nadu, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceMicrosoft Office
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office25%Customer service19%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
The Walmart Contact Center provides best-in-class service to customers, stores, and associates via phone, chat, and email. This is a metrics-driven center dedicated to driving results in a high-volume environment.
Key Responsibilities
- Take a high volume of incoming calls, chats, and emails from customers, stores, and associates.
- Navigate multiple systems to aid in answering questions and resolving issues.
- Communicate professionally in a conversational manner.
- Utilize all available resources to ensure customer satisfaction.
- Review, analyze, and process critical customer queries with accuracy.
- Adhere to quality, compliance guidelines, and SLAs.
- Take continuous voice calls.
- Switch between support channels (phone, chat, email) based on business requirements.
Requirements & Tech Stack
- 0 – 12 months of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency
- Willing to take continuous voice calls
- Type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Basic computer processing/data entry software
- Successful completion of mandatory training.
- Flexible to work in a 24/7 work environment with rotating weekly time off.
- Able to work in permanent night shifts or any assigned shifts on a rotational basis.
Qualifications
- Any graduation