Associate Software Implementation Analyst

About the Role

This position is responsible for project activities ranging from client discussions to training, as well as learning the technical skill-set to engage in enterprise project implementations in the future. It will include learning to configure systems via SQL scripting and software configuration.

Key Responsibilities

• Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
• Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
• Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
• Works with Analyst team to learn how to configure ongoing system requests as needed per project.
• Configures interfaces to integrate with existing HR, payroll or accounting systems.
• Tests interfaces to confirm integration is complete.
• Works with Analyst team to tailor formal training to meet the customer’s specifications.
• Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
• Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary. Updates configuration notes with any changes made.
• Works with client on system optimization through project closing.
• Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
• Works to improve customer experience and satisfaction, increasing customer reference-ability.

Requirements & Tech Stack

• SQL or FoxPro database experience.
• Experience in system integration, HR, Accounting or the computer industry is preferred.
• Technical support or training experience is preferred.
• Solid interpersonal skills to interface with co-workers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written & verbal presentation skills.
• Experience in communicating technical and project information in a business context.
• Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.

Qualifications

• Bachelor’s Degree in Computer Science/Management Information Systems or related field is required.