Teller

Company: Citizens

About the Role

As a Citizens Teller, you will make a real difference for our customers and the branch team.

Key Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use mobile app or ATMs for simple transactions.
• Create customer experiences by identifying opportunities to help them achieve their financial goals through personalized advice and solutions.
• Connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits.
• Effectively respond to customer questions and/or concerns.
• Adhere to all financial policies and procedures, including proper cash handling, and state and local laws and regulations.

Requirements & Tech Stack

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link. This self-guided assessment includes games and questions and requires a smartphone, tablet, or desktop computer with camera and microphone.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Hours & Work Schedule

• Hours per Week: 40.
• Work Schedule: Varies with branch needs and may include weekends and evenings.

Compensation

• Starting Salary: $21 / hour and up.
• The salary range for this position is $21.00 - $25.48 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits

• Meaningful work & relationships.
• Commitment to community: 8 hours of paid time off annually for volunteering and donation matching up to $1,000 annually.
• Career opportunities, reward, and upskilling through training, coaching, and development resources.
• Exceptional benefits including: comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, and discounts on student loan refinancing.
• Citizens' paid time off policy exceeds mandatory local and state requirements.