Platform Software Engineer 2

About the Role

Oracle brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care. With AI embedded across products and services, Oracle helps customers build a better future. True innovation starts when everyone is empowered to contribute.

Key Responsibilities

• Platform Software Development:
• Deliver minor enhancements to shared services, integration adapters, or SDK surfaces within defined guardrails.
• Apply compatibility/versioning rules during fixes and minor rollouts to protect downstream teams.
• Propose small observability/resilience improvements based on API/SDK usage signals for a subsystem.
• Software Development and Coding - Design, Testing, and Optimization:
• Contribute to designing software solutions and analyze requirements to achieve business and operational goals, with limited guidance.
• Adhere to all phases of the software development lifecycle.
• Apply working knowledge to develop and review code for new software features and enhancements following design specifications.
• Develop documents to clarify software design and code.
• Conduct debugging and troubleshooting to identify and fix simple and moderately complex software issues.
• Develop fixes for identified issues.
• Implement software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks.
• Support the implementation of standard and non-standard performance profiling and optimization of coding.
• Troubleshoot and resolve standard and non-standard issues related to API functionality and integration.
• Implement standard and non-standard API versioning, lifecycle, and interoperability strategies.
• Issue/Defect Collaboration - Software Products Support:
• Collaborate with own team and begin to network outside of team to understand customer issues and align solutions.
• Provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
• Assist peers to advocate for customers' interests and suggest product enhancements based on feedback.
• Influence efforts to ensure customer satisfaction through timely resolution of issues and effective communication.
• Implement customer issue and/or defect handling and training processes, with some guidance.
• Collaborate with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
• Practices and Standards Compliance - Security and Compliance:
• Collaborate with the team to establish and follow development practices and coding standards.
• Assist in ensuring code quality and adherence to broad acceptance criteria during development.
• Demonstrate working knowledge of industry best practices and apply them to software development processes.
• Assist in implementing secure coding practices to prevent security vulnerabilities.
• Development Operations - System Maintenance:
• Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.
• Assist in driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
• Core Responsibilities Planning & Execution:
• Track timelines with minimal supervision, ensuring work is completed in a timely manner and aligns with project requirements.
• Prioritize and adjust work as resources or timelines change, with some guidance.
• Collaboration & Partnership:
• Collaborate within a team to better understand expectations and achieve shared objectives.
• Leverage a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
• Actively listen and ask questions to enhance collaboration.
• Problem Solving:
• Identify and address issues, escalating problems to senior staff as needed in accordance with standard procedures.
• Compile and review data and/or information from multiple sources to troubleshoot standard and non-standard errors.
• Continuous Learning:
• Seek opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
• Utilize feedback and training to improve skills.
• Participate in a culture of continuous learning and knowledge sharing.
• Continuous Improvement:
• Implement updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
• Contribute to ideation for future process improvements.

Requirements & Tech Stack

• Platform work
• Shared services
• SDKs
• Integration adapters
• Platform API/SDK usage
• API functionality
• API versioning
• Software development lifecycle
• Debugging
• Troubleshooting
• Functional testing
• Observability
• Resilience
• API lifecycle
• Interoperability strategies
• Development practices
• Coding standards
• Code quality
• Acceptance criteria
• Secure coding practices
• System maintenance
• Automation
• Service/product availability
• System health
• Support
• Reliability

Qualifications

• Delivers routine and some non-routine platform work under moderate supervision.
• Troubleshoots standard issues across components using established playbooks.
• Monitors and analyzes platform API/SDK usage for a subsystem.
• Updates migration notes and reference implementations within defined guidelines.
• Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance.
• May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
• Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.
• Begins to collaborate with the team to establish and follow development practices and coding standards.
• Assists in ensuring code quality and adherence to broad acceptance criteria during development.
• Assists in implementing secure coding practices to prevent security vulnerabilities.
• Performs periodic maintenance and testing operations for systems that require upgrading or patching, with limited guidance.
• Tracks timelines with minimal supervision.
• Prioritizes and adjusts work as resources or timelines change, with some guidance.
• Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures.
• Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.
• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
• Utilizes feedback and training to improve skills.
• Participates in a culture of continuous learning and knowledge sharing.
• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
• Contributes to ideation for future process improvements.