Guest Service Agent

About the Role

The Guest Service Agent is responsible for delivering attentive, efficient, and welcoming service to all guests throughout their stay. This is a full-time, on-site role.

Key Responsibilities

• Greeting and checking in guests.
• Processing check-outs.
• Managing reservations.
• Responding promptly to guest inquiries in person, by phone, and via digital channels.
• Handling payments.
• Issuing room keys.
• Coordinating with housekeeping and maintenance teams.
• Providing accurate information about hotel services, amenities, and local attractions.
• Assisting with resolving concerns.
• Ensuring lobby and front desk areas remain orderly.
• Supporting the overall guest experience with professionalism and courtesy.

Requirements & Tech Stack

• Basic administrative and computer skills.
• Comfort with reservation systems.
• Comfort with payment processing.
• Comfort with email or messaging tools.

Qualifications

• Strong guest-facing skills, including customer service and a hospitality mindset.
• Genuine commitment to creating positive guest experiences.
• Effective communication abilities (spoken and written English).
• Capacity to listen actively and respond thoughtfully.
• Organizational and multitasking skills.
• Problem-solving and conflict-resolution abilities.
• Sound judgment and a calm, professional approach under pressure.
• Ability to work on-site, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent required.
• Previous front desk, hotel, or customer service experience is preferred but not required.
• Hospitality experience in the Atlanta area is a plus.
• Additional hospitality or tourism education is an advantage.