Infra Tech Support Practitioner
Accenture Solutions Pvt Ltd
Gurugram0–2 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Help deskOperationsCustomer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Operations37%Help desk33%Customer service15%of 99 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully.
Key Responsibilities
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices to ensure compliance and reliability.
Requirements & Tech Stack
- Beginner proficiency in Service Desk Management.
- Bachelor’s Degree in a relevant field of studies.
Qualifications
- Beginner proficiency in customer service.
- Intermediate proficiency in communication skills.
- Beginner proficiency in problem-solving.
- Intermediate proficiency in time management.
- Beginner proficiency in conflict resolution.
- Prior experience in relevant related skills is advantageous.