Operations & Client Success Intern

About the Role

We are looking for an Operations Intern who cares about people and enjoys making things run smoothly. You will sit at the center of our coaching programs, working with candidates, mentors, and our internal team to make sure every session, every message, and every handoff feels easy and well looked after. This is a great fit if you like solving problems, enjoy talking to people, and want real ownership early in your career. You will learn how a fast-moving startup actually works, with hands-on exposure to business operations, customer success, program management, and process improvement, and you will work closely with our leadership team.

What You'll Do

• Candidate Success and Engagement
• Be a friendly, reliable point of contact for candidates enrolled in our programs, so they feel supported from day one.
• Walk new candidates through onboarding and help them make the most of the platform and their program.
• Respond to questions, concerns, and feedback quickly and with care.
• Keep an eye on candidate progress, engagement, and attendance, and reach out early when someone could use a little extra support.
• Program and Mentor Operations
• Coordinate schedules between candidates and mentors so sessions happen on time and without confusion.
• Work closely with mentors, answer their operational questions, and help sessions run well.
• Keep records, dashboards, and trackers accurate and up to date, so the team can make decisions based on real data.
• Workshops and Special Projects
• Handle logistics, communication, and post-event follow-ups so every participant has a great experience.
• Support workshops, webinars, and community events from planning to wrap-up.
• Contribute ideas and effort to process improvements and special projects that help us grow.

What We're Looking For

• Clear, warm, and professional written and verbal communication.
• Strong organization and time management, with attention to detail even when things get busy.
• The ability to juggle several priorities without dropping the small things.
• A proactive, problem-solving mindset.
• High ownership and accountability.
• Curiosity and a real willingness to learn.
• Comfort working in a fast-changing startup environment.
• Comfort with Google Sheets or Excel is preferred.
• Any prior experience in operations, customer success, or program management (including college projects, societies, or internships) is a plus but not a must.

What You'll Gain

• Direct mentorship and regular exposure to our founders and leadership.
• A chance to make a visible difference to candidates' careers and to the growth of the business.
• A learning-focused environment where your ideas are heard and acted on.
• Hands-on experience across operations, customer success, community management, and program delivery.
• A strong foundation and a clear path to grow into senior operations, customer success, or program leadership roles.
• The opportunity to work with ambitious candidates preparing for careers in consulting and top-tier organizations.

A Note on Commitment

This internship works best when it is a two-way commitment. We invest real time in teaching and mentoring our interns, so we are looking for someone who treats this role seriously and shows up consistently. Please apply only if you:

• Can commit to the full internship duration and the agreed weekly hours without long gaps.
• Are ready to be responsive, reliable, and on time with communication and deliverables.
• Are genuinely interested in operations and client success, and not only looking for a certificate.
• Are comfortable taking feedback and acting on it quickly.

This is a paid internship.