Client Operations Associate I

About the Role

• Manage the end-to-end operational process for customers.
• Drive automation, optimize invoice management, and enable actionable data for clients.
• Identify opportunities to improve products and enhance customer experience and stickiness, working alongside Customer Success Managers, Product, and Engineering.
• This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.

Key Responsibilities

• Oversee the day-to-day audit process for clients.
• Proactively identify changes to the internal application to improve and enable automation to the audit process.
• Partner cross-functionally with Customer Success, Engineering, and Product to provide critical feedback on the audit process and make suggested improvements.
• Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues.
• Support customers by managing disputes, claims, and other exceptions related to billing and payment transactions.
• Anticipate client needs and respond quickly.
• Partner with Customer Success Managers to ensure client satisfaction and retention.

Requirements & Tech Stack

• Passion for technology and data.
• Obsessive attention to detail.
• Proven problem-solving results.
• Excellent written & spoken communication skills.

Qualifications

• Desire to learn new skills.
• Previous experience in operations, customer service, or account management in the logistics/transportation industry is nice to have.
• Ability to collect data, analyze results, and draw valid conclusions.

Compensation And Benefits

• Base pay range: $60,000 to $70,000 annually.
• Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.
• May be eligible for equity.
• Eligible for Loop's benefits, including:
• Health, dental, and vision insurance.
• 401(k) match.
• Paid time off.
• Paid holidays.
• Parental leave.