Associate Employee Experience Specialist

About the Role

You'll work in an IBM Consulting FutureNow Center, delivering deep technical and industry expertise to public and private sector clients globally. These centers provide local skills and technical expertise to drive innovation and adoption of new technology. As an Associate at IBM, you'll help solve real-world business challenges through technology, innovation, and consulting. From day one, you'll gain hands-on experience on client projects with mentorship, career coaching, and access to certification opportunities. At IBM, AI is integral to delivering solutions, accelerating development, analyzing data, automating business processes, and solving complex challenges. You'll develop consulting, communication, and collaboration skills for effective client and team work.

As an Associate Designer at IBM, you'll help organizations reimagine how people interact with products, services, and brands through compelling visual design and human-centered thinking. You'll contribute to digital experiences that are intuitive, inclusive, and aligned with business outcomes. Projects span various sectors including healthcare, financial services, retail, automotive, energy, manufacturing, or the public sector. You'll gain hands-on project experience, professional and technical mentoring, career coaching, industry-recognized certifications, and exposure to emerging technologies like Artificial Intelligence and automation. Your career path is unique and aligned to your skills and interests. Through structured learning, mentorship, certifications, and client projects, you'll build specialized design expertise while developing consulting, communication, and collaborative skills.

Key Responsibilities

• Visual Design & Systems Thinking:
• Create visual assets, UI components, design systems, and brand-aligned experiences for enterprise digital products.
• Apply typography, color theory, layout, and accessibility best practices for polished, consistent interfaces.
• Human-Centered Research & Synthesis:
• Support user research activities: interviews, usability testing, journey mapping, persona development.
• Translate research findings into actionable design insights to inform product strategy and client recommendations.
• Prototyping & Iteration:
• Design and iterate on wireframes, interactive prototypes, and high-fidelity mockups using industry-standard tools.
• Present design concepts and rationale to clients and cross-functional teams, incorporating feedback.
• Cross-Functional Collaboration:
• Work alongside designers, strategists, developers, and client stakeholders within Agile delivery teams.
• Participate in design reviews, workshops, and co-creation sessions.
• AI-Enabled Design Practice:
• Explore how Artificial Intelligence and automation tools shape design, including AI-assisted content generation, personalization, and data-driven experience design.

Requirements & Tech Stack

• Currently completing or recently completed a Bachelor's degree in Design, Visual Communication, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Digital Media, or a related field.
• Demonstrated ability to apply design principles including typography, color, layout, and visual hierarchy through coursework, personal projects, internships, or extracurricular work.
• Experience working with design and prototyping tools such as Figma, Adobe XD, Sketch, Adobe Creative Suite, or similar platforms.
• Foundational understanding of user experience (UX) design principles and human-centered design methodologies.
• Strong visual communication and storytelling skills.
• Strong analytical thinking, collaborative mindset, and curiosity.
• Experience gained through academic projects, internships, design competitions, student organizations, freelance work, or personal creative projects.
• Exposure to enterprise design systems, accessibility standards (WCAG), or inclusive design principles.
• Familiarity with front-end concepts (HTML/CSS basics).
• Interest in Artificial Intelligence and emerging design technologies.