Telecalling Executive

Company: Activbase

About the Role

As a Telecalling Executive, you will be the first point of contact between activBASE and its patients. You will handle enquiries, explain services, and schedule appointments.

Key Responsibilities

• Respond to patient enquiries via calls, online channels, and referrals.
• Understand patient concerns and clearly explain activBASE and its services.
• Explain the clinical assessment and appointment process.
• Schedule, confirm, and remind patients of their appointments.
• Follow up with patients who require more time to decide, or those who miss or cancel appointments.
• Accurately update lead status in the system and maintain call records.
• Coordinate with operations, counselling, and clinical teams.
• Submit daily reports on calls, enquiries, confirmed appointments, and follow-ups.
• Maintain patient confidentiality.
• Refer clinical questions to the clinical team.

Requirements & Tech Stack

• Good English communication skills, with Malayalam fluency.
• Basic computer knowledge (MS Office and data entry).
• Polite, patient, and professional telephone manners.
• Confidence and willingness to learn.
• Familiarity with lead follow-up or CRM tools (nice to have).
• Ability to work comfortably in a target-driven environment (nice to have).

Qualifications

• Any graduate or diploma holder.
• Freshers are welcome; up to 6 months of experience in tele calling, customer support, or sales is an added advantage but not mandatory.
• Exposure to healthcare, hospitals, clinics, or fitness centres (nice to have).