Line & Ramp Services Agent

About the Role

This role is at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. You will work in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. This position is on-site at our Fixed Based Operator (FBO) location in Houston, TX.

Key Responsibilities

• Refuel and defuel all types of aircraft, demonstrating knowledge of specific fueling requirements.
• Provide towing and disconnecting services for all types of aircraft.
• Execute hand signals to guide aircraft during arrivals and departures.
• Service aircraft using ground support equipment, such as GPU for engine starts and ground power, and handle lavatory cart procedures.
• Communicate with employees and/or crew using radios for customer service.
• Assist in providing aircraft with ice, coffee, catering, and other necessary services.
• Provide transportation for customers and pilots to and from aircraft, hotels, restaurants, and other parts of the airport using a courtesy van or bus.
• Assist with aircraft and hangar cleaning, as needed.
• Assist with general grounds keeping, including grass cutting, weeding, picking up paper and trash, and general housekeeping.
• Safely handle aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Deliver excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintain facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Support a strong safety-first culture by following procedures and promptly reporting hazards or issues.
• Other duties may be assigned, as needed.

Requirements & Tech Stack

• High School Diploma, GED, or equivalent education.
• A valid driver’s license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred, but not required.
• Willingness to work flexible hours — rain or shine.
• Must be able to handle the demands of an active, on-the-move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right, enjoys working outdoors.

Work Schedule & Compensation

• The operation is 24 hours daily, 7 days weekly.
• Initial assignment will be A Shift (6:00 am - 2:00 pm) with potential for changes.
• Training is expected to last approximately 4–6 weeks, with potential for different hours during this period.
• Baseline hourly pay: $20.00 - $21.00.
• Performance-based bonus up to 5% of annual salary.

Physical Demands

• Required to use hands and fingers to handle, feel, or reach.
• Frequently required to stand, walk, or sit.
• Occasionally required to climb or balance, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds above heads.
• Specific vision required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.