Guest Services Associate, Front Office

Job Title: Guest Services Associate - Front Office

Company: Marriott

About the Role

The Guest Services Associate - Front Office role at Marriott focuses on ensuring a seamless and positive guest experience from check-in to check-out.

Key Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment, activate/reissue room keys.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guests of messages.
• Clear departures in the computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns, and follow up to ensure satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at the beginning and end of shift.
• Cash guest checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

This job posting has been aggregated from an external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.