Associate, C And I Learning Specialist

About the Role

The Supervising Associate – Learning Deployment Specialist role leads the successful delivery and continuous improvement of learning programs across multiple stakeholders, workstreams, and priorities. This role requires program leadership and advisory, translating ambiguous business needs into structured, scalable, and outcome-driven learning solutions. It demands sound judgment, stakeholder influence, and disciplined program management. The role also drives consistency and efficiency across programs by developing frameworks, leveraging data and insights, and continuously improving how learning solutions are designed and executed.

Key Responsibilities

• Lead and oversee the end-to-end delivery of learning programs, driving alignment to business priorities while ensuring high-quality execution, strong stakeholder engagement, and measurable outcomes.
• Lead and support the planning, deployment, delivery, and ongoing management of learning programs and curricula aligned to business priorities.
• Own outcomes across workstreams, timelines, and contributors, while proactively identifying risks, dependencies, and trade-offs.
• Build strong relationships with stakeholders across the business and with external vendors to support effective delivery and implementation.
• Lead meetings and working sessions with confidence and structure, and communicate updates to support alignment and decision-making.
• Support learning operations, including administration, coordination, compliance, reporting, and learner experience activities.
• Use data and insights to evaluate program effectiveness, identify opportunities for improvement, and recommend actions.
• Design and deploy impactful learning solutions using adult learning principles and best practices, with a focus on business relevance and program effectiveness.
• Contribute to continuous improvement by helping scale better ways of working, increasing consistency, and supporting strong delivery across the team.
• Work effectively across time zones and distributed teams, ensuring smooth handoffs, strong communication, and clarity on ownership and next steps.
• Contribute to activities and projects across the wider Talent and Organization Development function.
• Support the induction of new team members.

Requirements & Tech Stack

• Strong program and project management skills, with the ability to manage multiple priorities and meet demanding timelines.
• Strong written and verbal communication skills, including the ability to tailor communication for different audiences and senior stakeholders.
• Strong stakeholder management skills and confidence working across teams, functions, and geographies.
• Sound judgment, problem-solving ability, and comfort navigating ambiguity and competing priorities.
• Strong analytical skills and attention to detail.
• Proactive, self-starting mindset with a focus on continuous improvement.
• Intermediate to advance proficiency in learning systems and digital collaboration tools, including SuccessFactors, Miro, and Microsoft 365 (Excel, PowerPoint, Teams, SharePoint).
• Demonstrated ability to leverage AI-enabled tools to enhance learning design, delivery efficiency, and learner experience.
• Flexibility in working hours is required to support Canada time zones through rotational shifts.
• Willingness to work extra hours to meet special customer requirements.

Qualifications

• Bachelor’s degree in business administration, Human Resources, Training and Development, or related discipline required.
• Diploma in Human Resources is an advantage.
• Experience working in Learning (or a strong interest in developing a career in Learning).
• Experience in professional services or corporate environments, working in international and diverse teams.
• Experience in end-to-end project/program management.
• Additional language proficiency may be considered based on region/center needs.