Operations Intern
Lane
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OnboardingCustomer serviceExcelBusiness analysisStakeholder management
- Nice to have
- Operations
- Work
- On-site in Bengaluru · internship
- Pay
- Not stated by the employer.
- Skill demand
- Excel29%Business analysis26%Customer service22%Onboarding10%of 100 similar fresher jobs posted in India this week
- Listed
- 31 Oct 2026 · still open
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About Lane
Lane is a tech-enabled driving and mobility platform transforming how India learns driving and experiences car ownership. We connect learners with certified driving instructors and are building a trusted mobility ecosystem.
Role Overview
We are looking for enthusiastic and detail-oriented Operations Interns to support our day-to-day business operations across customer experience, instructor onboarding, supply management, and RTO services. This role offers hands-on exposure to startup operations, customer coordination, field execution, and process management.
Key Responsibilities
- Customer Support: Handle customer queries through calls, WhatsApp, and email; assist with class scheduling, rescheduling, service-related concerns, and timely issue resolution.
- Instructor Onboarding: Identify, coordinate, and onboard driving instructors; assist with verification, documentation, assessment, training, and activation.
- Supply Operations: Maintain active instructor records, track availability, scheduling, retention, and supply utilisation.
- RTO Operations: Assist with Learner's Licence (LL), Driving Licence (DL), vehicle registration, and related documentation and application processes.
- Documentation & Compliance: Collect and verify instructor documents, including DL, RC, insurance, and PUC, and track validity and expiry dates.
- Coordination: Work closely with instructors, customers, RTO officials, and internal teams to ensure smooth service delivery.
- MIS & Reporting: Maintain Excel / Google Sheets trackers, update operational records, monitor pending tasks, and prepare basic reports.
- Process Improvement: Identify operational gaps, support issue resolution, and follow established processes and guidelines.
Requirements & Tech Stack
- Good communication and coordination skills.
- Basic knowledge of MS Excel / Google Sheets.
- Comfortable speaking with customers, instructors, and external stakeholders over calls.
- Strong organisational skills and attention to detail.
- Willingness to learn, take ownership, and work in a fast-paced startup environment.
- Interest in automobiles, driving, mobility, or operations is an advantage.
- Knowledge of English, Hindi, or Kannada is preferred.
Qualifications
- Freshers or candidates with up to 1 year of experience can apply.