Patient Growth Specialist

Role Description

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. The goal is to have these individuals become patients of Oak Street Health. The OE will work closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth locally in their assigned territory.

Key Responsibilities

• Sales
• Generating leads by effectively engaging the Medicare senior community through event execution and local community outreach.
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
• Prospecting and cold calling to prospects and new leads.
• Nurturing prospective patients and prospecting for new patients via email, phone, and networking.
• Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management
• Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth in the assigned territory.
• Capturing and recording customer information and sales activity into a customer relationship management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team if center staff have questions about a patient.
• Resolving concerns and complaints new prospects and patients may have about Oak Street Health by understanding the concern or directing the individual to another Oak Street employee.
• Performing other duties as assigned.

Requirements & Tech Stack

• Bilingual, Spanish speaking required.
• Ability to quickly connect and influence people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.
• Sales and/or healthcare experience is a plus.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary).
• US work authorization required.