Customer Solutions Manager, AWSI

About the Role

The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). This 12-month program prepares talented individuals to work with AWS's most influential and strategic customers, helping them transform their businesses on the AWS Cloud.

Program Overview

The program offers a 12-month mentorship where you will:

• Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team
• Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers
• Develop skills to lead customer engagements and drive technical and business strategy discussions
• Work alongside experienced professionals who will guide your development

Location Details

• The program operates in Seattle, WA for the first 12 months.
• After completing the program, you will be assigned to a customer account that may require relocation (within the United States) to a city with an Amazon office near your customer.

Start Date Details

• This is a cohort-based program with a tentative start date of January 4th, 2027.

Key Responsibilities

As part of the ET program, you will:

• Engage directly with real customers on actual business challenges
• Participate in hands-on customer engagements from day one, partnering with the Solution Architecture team
• Apply your AI native knowledge and learnings to drive AI strategy for customers
• Apply AWS services and architectural best practices in real-world scenarios
• Develop technical and business acumen through direct customer interaction
• Work with mentors to build and implement solutions for actual business needs
• Prepare for a role advising AWS's most strategic and influential customers through practical experience
• Create solutions that address customer business problems and accelerate the adoption of AWS services
• Interface with customer stakeholders, including developers and team leads
• Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
• Drive business outcomes through technology adoption
• Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy

Upon completion of the ET program, you’ll progress to become a field Customer Solutions Manager, where you will

• Collaborate with other members of the sales account teams to help drive AWS customers’ service adoption
• Act as a thought leader by conveying best practices in both 1-to-1 and 1-to-many customer events
• Convey customer feedback internally to help shape the direction of the AWS Cloud

Requirements & Tech Stack

Basic Qualifications

• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
• Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Currently has, or is in the process of obtaining, a Bachelor's degree or above in computer science, computer engineering, or related field
• Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
• Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
• Experience managing a portfolio of complex, high-value workloads across industry verticals
• Must be 18 or older

Preferred Qualifications

• Experience implementing a cloud-based technology solution in a school project or while working for a company
• Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
• AWS Associate-level certification(s) or above.