Associate IT Helpdesk Analyst
VT Group (VTG)
Washington, DC0–5 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 5 years
- Must know
- Help deskTroubleshootingOperationsCustomer service
- Work
- On-site in Washington
- Pay
- $59K–$65K a year
- Listed
- Nov 9, 2026 · still open
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Job Title: Associate IT Helpdesk Analyst
Company: VT Group (VTG)
About the Role
VTG is seeking an Associate IT Helpdesk Analyst to provide IT support to the IT Director at the Naval Support Facility (NSF) in Arlington, VA. This is an on-site role. The Associate IT Help Desk Analyst will be expected to understand IT Helpdesk responsibilities, follow established standard operating procedures to document and troubleshoot IT related issues, identify and implement corrective actions, and escalate complex and high-priority issues as appropriate.
Key Responsibilities
- Assist users with setup and installation of hardware.
- Troubleshoot NMCI and FlankSpeed environments.
- Provide telecommunications (iPhone/iPad) support to user base.
- Maintain accurate NMCI asset inventory.
- Organize and maintain hardware inventory.
- Assist with data call inputs.
- Develop strategies to execute hardware upgrade projects.
- Assist in setting up meetings, preparing agenda and slides, capture minutes.
- Asset and service management, account creation and assigning user permissions.
- Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline.
- Clearly articulate issues and provide resolution recommendations.
- Other duties as assigned.
Requirements & Tech Stack
- NMCI and Navy systems experience.
- Moderate to strong Microsoft Suite skills.
- Proactive and excellent customer service.
- Attention to detail.
Qualifications
- 0-5 years professional work experience.
- Strong written and oral communication skills.
- Must have the ability to receive and maintain a DoD Secret Clearance.
- Must be a US Citizen.
- Ability to acquire and sustain a DoD Secret Clearance.
Pay Range: VTG’s estimated starting pay range is $59,000-$65,000 annually.