Director, Software Asset Management

Role Summary

This role will manage LSEG Software Asset Management (SAM) capability and oversee LSEG’s Top 60+ software vendor’s compliance and a software renewals team which manages close to 200 renewals yearly. This role sits within Technology Procurement, reporting to the Head of Technology Procurement. Technology Procurement looks after global procurement activities including engagement and ongoing management of third-party suppliers, the sourcing, risk, vendor strategy, and roadmap for the spend. A key part of the role is leading a large outsourced Managed Service Provider (MSP) which provides Software License Helpdesk capabilities and produces Effective License Positions (ELPs) for approximately £400M in annualized spend. The role provides business ownership for the SAM discovery toolset, working in collaboration with our partners in technology. This position supervises 1000+ annual end user software orders through the MSP.

Budget Responsibility: £6m (Indirect)

Direct Reports: 1

Indirect Reports: 26

Key Responsibilities

Strategic Accountabilities

• Lead an outsourced Managed Service Provider that interprets LSEG's software license agreements and identify rules, obligations, and product metrics to ensure compliance with all software licenses agreements and software usage through the production of Effective License Positions (ELPs).
• Help set the business direction of technology asset discovery tools (currently BigFix & Flexera).
• Lead across the business to ensure software contract compliance and performance between departments.
• Develop, implement, and refine software asset management policies, processes, and procedures.
• Ensure compliance with applicable regulations, and developing regulations (such as DORA).
• Implement Policy and Process in support of IT Asset Management (ITAM) program goals; promote the ITAM program (ServiceNow) and assist in setting program goals.
• Take an active role in achieving operational effectiveness.

Operational Responsibilities

• Coordinate resolution of technical data requirements required to resolve ELPs and license compliance.
• Provide coordination across technical and business units for signoff of the ELP.
• Coordinate with Technology Procurement for renewals, and new software contracts.
• Support software maintenance renewal requirements, coordinating with software owners on demand requirements.
• Provide technical expertise and support for projects and audits.
• Work with team leadership, business groups, and accounting staff to analyze and resolve complex issues associated with software licensing rights.
• Responsible for the software license desk MSP and help resolve end-user issues with ordering.
• Ensure ideas and change are implemented in a timely manner, in line with business requirements.
• Support licensing requirement for cloud migrations of on-prem licenses and help drive financial model on costing and license consumption.
• Support of a fast-paced transformation programme.

Requirements & Tech Stack

• Extensive experience in software audit or software consulting role, or leading software compliance function.
• Significant experience managing Managed Service Provider teams.
• Experience working directly with software vendors to resolve compliance matters.
• Experience with FlexeraOne.
• Experience with ServiceNow CMDB module or similar.
• Experience with BigFix Inventory, ILMT or similar.
• Ability to analyze software discovery data.
• Advanced Excel skills.
• Knowledge of complex vendor software contracts, licensing terminology, and software licensing rights.
• Experience in conducting software vendor audits, understanding of risks of non-compliance.
• Proven results in software cost avoidance and savings.
• Strong financial knowledge, understanding of profit and loss accounts and balance sheets.
• Experience/knowledge of working with near/offshore delivery centres.
• Familiar and comfortable with intermediate IT tools, SAM and Procurement systems, ability to provide management information to assist sourcing and contract management process.
• Ability to build relationships, influence and act as an expert across the organisation up to Executive level.
• Team Coaching and mentoring.
• Good communication and influencing skills (written and verbal).
• Strong top-down critical thinking and the ability to produce compelling narratives to guide team members to sound decision-making.
• Ability to cut through complexity, be pragmatic and get things done.

Qualifications

• Bachelor’s degree or equivalent experience.

Desirable

• IAITAM Certified Software Asset Manager certification.
• ITIL, CISA, or CISSP certification.
• Experience of procurement and/or SAM in a Financial Services Regulated Environment, Information Services Companies; FinTechs; Multi-country organisations preferred.
• FinOps.org FinOps Certified Practitioner certification or relevant experience.
• Hands-on experience of sourcing in a global business, across the full sourcing lifecycle, including supplier engagement/issue resolution, due diligence, purchasing, contract creation, contract management, ongoing supplier relationship management and contract termination.