IT Intern
ND Paper
Rumford, MEFresher24m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Help deskTroubleshootingActive DirectoryOperationsCustomer serviceMicrosoft Office
- Work
- On-site in Rumford · internship
- Pay
- Not stated by the employer.
- Skill demand
- Operations33%Troubleshooting13%Help desk7%Active Directory5%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
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About the Role
The IT Intern serves as the first point of contact for internal users seeking technical assistance, improving mill reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards. This role is responsible for diagnosing and resolving hardware, software, and network-related issues, either remotely or in person.
Key Responsibilities
- Technical Support & Issue Resolution
- Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and connectivity issues on desktops, laptops, printers, mobile devices, and peripherals.
- Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
- User Account & Access Management
- Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
- Support password resets, MFA configurations, and access troubleshooting for internal tools.
- Software & Hardware Setup
- Install, configure, and update operating systems and standard software applications (e.g., Microsoft 365, antivirus, VPN clients).
- Maintain and track IT assets and inventory records.
- Documentation & Process Compliance
- Document support procedures, known issues, and troubleshooting steps in the knowledge base.
- Track all support incidents and resolutions through the ticketing system to maintain service level expectations.
- Customer Service & Communication
- Provide clear and courteous communication to users with varying technical proficiency.
- Follow up on open issues to ensure timely resolution and user satisfaction.
- Train and educate users on common IT tools and best practices to reduce recurring support requests.
Requirements & Tech Stack
- Basic MS Office knowledge
- Basic MS operating system knowledge
- Basic knowledge of Active Directory, DNS and DHCP
- Basic generic IT troubleshooting skills
Qualifications
- Working towards a two- or four-year degree in information technology
- Infrastructure focused programs preferred
- Ability to speak Mandarin is a plus