Workday Functional and Optimization Consultant

About the Role

• As part of the Infosys consulting team, the primary role is to understand customer issues, diagnose problem areas, design innovative solutions, and facilitate deployment.
• This role involves developing proposals, providing inputs in solution design, and owning parts of proposal documents.
• You will plan configuration activities, configure the product as per design, conduct conference room pilots, and assist in resolving queries related to requirements and solution design.
• Conduct solution/product demonstrations, POC/Proof of Technology workshops, and prepare effort estimates aligned with customer budgets and organizational financial guidelines.
• Actively lead small projects and contribute to unit-level and organizational initiatives.

Key Responsibilities

• Serve as the functional lead for Workday, overseeing configuration, business processes, and cross-functional design.
• Develop and execute a Workday optimization roadmap focused on usability, process efficiency, and adoption.
• Partner with CoE HR Systems Head, HR leadership, and CoEs in the execution of the Workday roadmap strategy.
• Establish and manage Workday governance processes for enhancement prioritization and change control.
• Oversee configuration, testing, and deployment of updates across Workday modules (e.g., HCM, Compensation, Talent, Absence, Time Tracking, Recruiting).
• Identify system pain points, inefficiencies, and process gaps, and lead optimization initiatives to resolve them.
• Maintain up-to-date documentation of system configurations, workflows, and functional designs.
• Ensure that configuration decisions adhere to internal controls, audit standards, and security requirements.
• Drive continuous improvement initiatives through regular health checks, release analysis, and stakeholder feedback.
• Evaluate new Workday features released biannually, recommending adoption plans and change impact.
• Partner with process owners to simplify workflows, reduce manual effort, and increase automation through Workday capabilities.
• Champion a “Workday-first” mindset across HR and business functions.
• Perform regular surveys to get constant feedback on Workday adoption.
• Collaborate with HR, Payroll, Finance, and IT to understand business needs and translate them into scalable Workday solutions.
• Serve as an escalation point for Workday-related issues, providing expert-level functional support and troubleshooting.
• Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
• Assess current processes, identify improvement areas, and suggest technology solutions.

Requirements & Tech Stack

• Workday
• Workday modules (e.g., Core HCM, Compensation, Absence, Time Tracking, Talent, Recruiting)
• Workday reporting tools (Advanced, Composite, Matrix, or Dashboards)
• Workday integrations
• Workday system architecture
• Workday release management

Qualifications

• Proven expertise across multiple Workday modules.
• Experience leading Workday optimization or enhancement projects in a corporate or global environment.
• Strong understanding of HR processes, data governance, and system interdependencies.
• Workday certification(s) in one or more modules (e.g., Core HCM, Compensation, Reporting).
• Experience in global Workday environments.
• Familiarity with Workday integrations and system architecture.
• Awareness of latest technologies and trends.
• Logical thinking and problem-solving skills.
• Ability to collaborate.
• One or two industry domain knowledge.
• Lean, Agile, or continuous improvement methodology certification (e.g., Six Sigma, PMP) is a plus.