Fraud Operations Analyst I
TIAA
Charlotte, NCFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Operations
- Work
- On-site in Charlotte
- Pay
- Not stated by the employer.
- Listed
- Nov 6, 2026 · still open
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About the Role
The Fraud Operations Analyst I supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under direct supervision, this job provides first-level review and investigation actions that mitigate threats of fraud.
Key Responsibilities
- Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts.
- Documents investigation actions and mitigation actions.
- Researches customer claims and gathers evidence regarding potential fraud activity.
- Provides control feedback to continually improve efficacy.
- Works with customers to verify account activity.
Requirements & Tech Stack
- FINRA Registrations: SRC Indicator: NRF
- Physical Requirements: Sedentary Work
Qualifications
- University (Degree) Preferred
- No Experience Required
- Operations and/or phone center experience
- Working knowledge of fraud industry practices
- Demonstrated ability to interpret data and assess reasonability
- Analytical skills with the ability to solve complex problems and execute on solutions
- This role will be required to work a daytime (local time) shift (non-closing shift).
Related Skills
- Adaptability
- Collaboration
- Customer Engagement
- Data-Based Decision Making
- Detail-Oriented
- Prioritizes Effectively
- Story Telling
- Strategic Thinking
- TIAA Products/Services Acumen