Trust & Safety New Associate

About the Role

Accenture's Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. The Trust & Safety team serves as a line of defense by enhancing the quality and safety of online content while providing hands-on job experience. This involves systematically testing, evaluating, and challenging AI Systems and Platforms to improve content integrity, quality, and safety, including generative AI.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• Skill required: Application & Developer Compliance - Operational Audit & Compliance
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong attention to detail.

Qualifications

• Any Graduation.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Strong critical thinking and decision-making skills.
• Preferred Qualifications:
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region to be supported.

Note: Due to the nature of the role, individuals may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. The role requires active participation in Accenture's well-being support program designed for the Trust & Safety community.