Client Technology Services Intern

About the Role

• Temporary, onsite internship positions for a one-year term.
• Expected to be full-time during summer months and part-time during the academic year.
• Flexible scheduling to accommodate students' class schedules.
• Seeking current students interested in pursuing a career in Information Technology.

Key Responsibilities

• Answer and record IT Service Desk requests (phones, emails, walk-ins).
• Respond to client requests for service on problematic systems and/or equipment.
• Troubleshoot problems with other staff to develop solutions.
• Make minor equipment repairs and arrange for servicing needs.
• Follow, develop, and document procedures for system installations and support.
• Install hardware, operating systems, and application software.
• Unpack, inventory, and configure workstations, printers, scanners, and other technology edge devices.
• Order computing system consumables as directed.
• Serve as liaison between users and hardware vendors on warranty issues.
• Assist other IT staff members on special projects.
• Stay current on the diversity of hardware and software for workstations, printers, scanners, laptops, and pen-based computing technology.
• Operate, adjust, modify, and install a variety of computers, peripherals, software, and communications equipment.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion.
• Remain current with relevant technological advancements.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.

Requirements & Tech Stack

• Client Technology Services team focus.
• Information Technology field.
• Front-line customer service and telephone support.
• End user support.
• Critical problem identification and resolution.
• Service request completion.
• IT Service Desk request handling.
• Client system and equipment troubleshooting.
• System installation and support procedure development and documentation.
• Hardware, operating system, and application software installation.
• Workstation, printer, scanner, and edge device configuration.
• Warranty issue liaison.
• Special project assistance.
• Awareness of workstation, printer, scanner, laptop, and pen-based computing technology.
• Computer, peripheral, software, and communications equipment operation and installation.
• Teamwork and respect.
• Equity and inclusion awareness.
• Technological advancement awareness.
• Punctual attendance.

Qualifications

• Currently enrolled in an accredited institution pursuing a Bachelor’s or Master’s degree in an Information Technology related program of study.
• Valid driver’s license.
• Successful passing of a required driving record check.
• Successful passing of a required background check and national fingerprint-based background check.

Competencies

• Attention to detail.
• Communicate effectively.
• Customer service focus.
• Positive interactions.
• Build collaborative relationships.
• Anticipate problems and develop contingency plans.
• Show initiative.
• Remain flexible to changing priorities.
• Determine priorities and take prompt action.
• Commitment to racial, social and economic equity issues.
• Work effectively with diverse backgrounds and cultures.
• Meet deadlines and respond timely.
• Receptive to attitudes, feelings, or circumstances of others.
• Aware of own behavior's influence.
• Work effectively with others to achieve common goals.
• Make difficult decisions in a timely manner.
• Conflict-resolution skills.

Physical Demands

• Drive to offsite locations.
• Move throughout City facilities and buildings.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Lift or move items weighing up to 40 pounds regularly.

Work Environment

• Office environment.
• Occasionally outdoors in all weather conditions.
• Moderately loud noise level in the field.
• Moderately quiet noise level in the office.
• May be required to work flexible evening and/or weekend hours.