Senior Executive, Debt Management Services

About the Role

Senior Executive - Debt Management Services - SME

Key Responsibilities

• Achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets.
• Continuously monitor Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure no loss is incurred due to such activities.
• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Qualifications

• None explicitly stated in the provided text.